Terms
Terms & Conditions & Local By Laws Advice and Information
1. We do not carry all meals in stock all of the time, however have a good range in stock all the time, to avoid disappointment we recommend that you order in advance if your require specific dishes or quantities over 20 units, allowing at least 7 - 14 days notice, (sometimes quicker).
2. Our terms are payment pro-forma basis.
3. We welcome suggestions for meals that are not currently available.
4. Weights quoted for meals are approximate but will never be less weight that the stated weight.
5. For Allergy advice see Information pages. WE do not guarantee our products are allergen free.
6. Vegetarian dishes are vegetable dishes and will contain no meat products unless otherwise stated.
7. UK Law is the recognised law used in any of our business literature and or otherwise
8. Our store is open see website home page for times
10. Our website displays served suggestions of our dishes and is not necessarily show how the dish will appear when you purchase it. Our dishes are all packed in heat proof dishes ready to heat at home.
11.Payment links and credit cards, your payment will come via payment server "Northern Lights, one stop candles shop our sister company).
12. Photographs taken using phones, camera's etc are strictly prohibited without express permission from the proprietors. Any imagery which has not been given permission found on external media, internet or otherwise may be prosecuted using any appropriate copyright and privacy laws.
13. Children must be supervised at all times by an adult. Please do not wander out-with the roped/fenced off areas without consent due to the heavy building work and other un-attended items on the property, we can not be held responsible for any injury or otherwise caused by being in an unauthorised area of the property. In particular there are large ponds, steep banking, and wind fallen trees around the area.
13a. Animals, in particular dogs must be kept on a lead at all times and are not allowed in the shop or the eating areas. We have provided a bowl of water for dogs and they can be tied to the hand rails up above the shop area for a short period if required, Heavy duty hooks are provided i.e if its too hot to leave them in a car. We have free range hens and cats on the premises. Thank you for your understanding of this.
14. Please exercise the appropriate precautions when moving around the premises and surround property, paths and rails have been provided with adequate lighting in the authorised areas but do allow for the fact we are in a remote location which may suffer from debris, water, snow, Ice, stones etc from the surrounding areas.
15. There is a large parking area opposite the property. We are not responsible for vehicles left unattended at any time parking is free and there is plenty around the area to choose from. If your visit will be during hours of darkness please bring a torch to use if required.
16. If using any of the walk ways, seating areas, including ones provided on our own premises please dispose of your litter in bins provided, and exercise the country code.
17. Please note store is usually open 10.00 am - 8.00 pm,updates and changes to our times are noted on the front page of our website and may not necessarily match leaflets, the doors close and open on the dot to these times automatically, therefore please ensure you are not in the store out-with these times. If you need assistance please ring the bell in the store. Allow time either side of these times to complete your transactions etc. Thank you.
18. If you have any issues with any of our food please quote the batch number from the carton, date you purchased it and type of meal and email us with the information.
19. Orders to the trade are by arrangement please email us direct for further information.
20. Our products can not be re-sold and or re-packaged without express written agreement between the buyer and Black Rock. Our products are protected by copyright laws.
21. Vouchers, including gift vouchers; can only be exchanged for items in our store on site. No change will be given and can not be exchanged for cash. Some have use by dates on them, and all have serial numbers on them.
22. We currently do not have specific disabled facilities, if you require access to our store please use the website or ring bell for assistance. All our doors, shop floor, eating areas toilets and paths are wide enough for wheelchairs but there are some steps on site and rough ground in places.
23. Please do not leave your vehicle engine running outside the property while you visit us, this causes unnecessary noise and air pollution and is also illegal please always switch your car engine off when not in use thank you very much.